Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every help request you send to us will be dealt with within maximum one hour. If for any reason whatsoever your support ticket or email calls for further assistance from an administrator, we will without delay forward it and leave a comment to notify you that your case is being examined. If you order the Managed Services package, any of the services included there will be executed at a time of your choosing.
A Top–Class Help Desk Support Service
We will be online for you 24/7/365 to answer any inquiries that you may have pertaining to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance handling server management tasks, you can make use of our Managed Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting services
A User–Friendly Help Section
Our Website Control Panel was pre–installed for each dedicated web hosting plan. Among its functions is a very convenient integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the educational articles also video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Website Control Panel section.