Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Guarantee

  • Our crew of techs will try their best to answer to your assistance requests in about 1 hour. If, however, the situation you have come across calls for some help from the Admin =Team,= we are going to forward the ticket to the administrator on shift and will submit a note to tell you.

  • Top quality support service
  • Expert Client Assist Service

  • Our client help staff will be on shift for you day and night to to take care of all support inquiry tickets that you send. We offer technical support for the apps that are pre–configured on your machine. These include our in–house created Website Control Panel, the preferred OS plus the server management panel (based on the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • In the Website Control Panel that comes 100% free with your virtual server, you can easily find an instructive Help zone, incorporating everything you should be aware of when managing your internet sites and apps. We have introduced a wide array of how–to reports and video tutorials that display the important website supervision responsibilities in an easy to comprehend manner.