The presence of the customer and tech support that a cloud website hosting company offers will tell you a lot about the services that they offer as well. In the event that you are allowed to use just emails and / or tickets, you have most probably come across some reseller and not the actual hosting supplier. When this is the case, you will probably have to wait for several days so as to get a problem resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the true web hosting company for additional help. If the provider offers you several ways of communication with short response time available anytime, they are most likely the top provider, not only a reseller. Therefore you'll take advantage of prompt assistance and high quality support because they'll have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's always much better to be able to get in touch with your website hosting company directly via your favourite method of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud website hosting
services include 24/7 technical support as well as several options for communication. If you don't have an account yet, you can easily call us or come on our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up buying a service that you cannot use effectively. In case you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. Unlike the vast majority of providers that you can find today, we respond to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you'll be able to benefit from our 24/7 tech support services even on public holidays. All your web sites will be available at all times and so will we. With plenty of contact options, you are able to select the easiest method to contact us and find out about our services if you do not have an account yet, or ask for support if you are already one of our customers. You will be able to phone us, have a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature 1-hour response time guarantee, though it rarely takes over 20 mins to receive assistance no matter the complexity of the trouble. Using our customer and tech support services, we will be there for you when you need us, not a few days after that.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through us, you can get in touch with us 24/7 for any server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server comes equipped with. In case you haven't purchased your VPS server
plan yet, you'll be able to learn more about our services by giving us a call or through our live chat service. For more tech problems, you're able to send an email or open a ticket via your billing Control Panel and you'll receive assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The typical response time usually does not exceed thirty minutes. In case you're looking for assistance for third-party software, you are able to use the Managed Services upgrade which you can include to each and every VPS package and our administrators will assist you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we supply include 24/7 support via different means of communication and with a one-hour maximum reply time guarantee. When you want to learn more about the packages or you have various general or billing questions, you can phone one of the local numbers we have worldwide or you could use our live chat service and talk to a live representative. For entirely technical difficulties which need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to track a specific matter. The reply time for them rarely exceeds 30 mins, therefore you can forget about having to wait for a full day so as to receive help. Our support service is available for all the server-related issues, which includes the pre-installed software. In case you want help with third-party apps, you can consider acquiring the Managed Services upgrade that we supply with all of the packages.