There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It is the least complicated form of communication for several reasons. In case no customer service team representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy/paste large pieces of information without having to worry about typing errors, and in case a given issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in the exact same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you have to provide information or to follow instructions, you will have to use no less than 2 separate systems and this number can increase if you would like to administer multiple domain names. Plus, many hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.