A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is a very efficient method to receive some info about the web hosting services or have some issue resolved since you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low chance of mistakes when you exchange information like usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the agent examines the issue in question. What's more, you'll be able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you'll need to pay in case you are calling to a different country.
Live Chat Support in Cloud Website Hosting
We supply a live chat support service for all of the cloud website hosting plans that we offer and we can assist you with almost everything live. In case you do not have an account with us yet, we can give you more information about the packages so as to help you to select the most suitable plan. If you are a current client, we're able to help you with any billing or general matter along with with various common tech matters, for instance an e-mail address installation in a desktop e-mail client. When you cannot phone us for some reason or you're in some country where we do not have a local telephone number, the live chat will be the best choice to contact us. Needless to say, some problems require longer time to examine and test, which means that you will need to open a support ticket to our technicians, however, we will save you time and help you with various problems on the chat.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all of our prospective and active customers. In case you are looking for a new web hosting account, you'll be able to chat in real time to one of our representatives and receive more details about our semi-dedicated plans in order to pick the perfect plan for your websites. In the event that you already own an account with us, we'll support you in a very timely manner with billing, general and first-level techmatters. Although in certain cases you will need to open a support ticket because there're things that cannot be resolved through a live chat, we will help you with various basic tasks, like setting up an e-mail account in an e-mail client or forwarding one domain to another. As a result, you will receive prompt support and you'll save a lot of time.