In case you have a site, a problem could always show up and it does not automatically need to be connected to the web hosting service. For example, something may go wrong when you update a script or some vital content can be edited or erased unintendedly. Whatever the essence of the problem might be, you’ll need to touch base with the tech support staff and ask them to recover a backup or to assist you in fixing the problem that you are having. How promptly they’ll do this will determine the time that your websites will be offline. For specific sites like social networking websites or e-commerce portals, an oft-repeated outage too often means losing visitors and money. This is why, it is exceptionally important that you use the services of a company that offers not only a very good tech support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our cloud website hosting plans and you have a question or come across a certain predicament, you can contact us 24x7 by submitting a tech support ticket or by sending an e-mail and we guarantee that you’ll get an answer in no more than 1 hour. In case the issue can be sorted out, we will do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll provide you with all the needed details – what settings to check, what workable solutions to try, etc. Usually, you’ll get a reply within less than half an hour, so waiting for hours on end or even for more than a day to receive help is something impossible. Our one-hour reply time guarantee applies to any inquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand exactly how critical it is to receive swift help, we guarantee that you won’t ever need to wait for more than sixty minutes to receive a response to any ticket that you submit through your semi-dedicated server CP. Actually, you will rarely need to wait around for more than 20 to 30 minutes and this applies to any question irrespective of its nature – technical, billing or general. What is more, our client and technical support team is available to you night and day, which is why even if you submit a ticket during holidays, you’ll always get an immediate reply, which will contain the answer to an inquiry, the solution to a complication or the details necessary to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never have to waste an entire day hanging around waiting for a response like you would with plenty of other providers.